We offer international delivery via EMS at our store. There are staff who can speak English and support your shopping. NOTE: Shipments to some countries are not possible. Please request further information before ordering HOW TO PLACE AN ORDER Skytrek Rakuten store through the shopping cart on our Japanese website. Payment via Credit Card is available. 1. Please place items you wish to purchase to the Basket. Please follow the pictures below.

2. You will receive its confirmation e-mail regarding your purchase. Please verify that your order is correct. (If you think you made a mistake, please let us know by e-mail skytrekch@gmail.com) 3. You will receive an e-mail informing you about the SHIPPING CHARGE, depending on the item size, weight & destination, TOTAL AMOUNT you will be charged. If you approve, please e-mail us back. 4. After we receive your approval and your payment is made, we will ship out your order by EMS (usually takes 4-7 days, depending on your country). 5. You will be receiving a final e-mail from us, providing you with a tracking number.

SHIPPING AND HANDLING All shipping and handling are carried out by Japan Postal Service's EMS (Express Mail Service). Shipping and handling varies depending on destination country. Feel free to contact us about the fee. We, SKYTREK, are not responsible for any actions taken by customs on your package during delivery. We do not have any control over this. Buyer is responsible for any customs charges that may be applied to your package. If you have any special requests concerning the declared value of the shipment, please e-mail your concerns. RETURNS AND CANCELLATIONS All sales are FINAL. Return and exchange will not be accepted unless the goods are defective or not as described.

PRIVACY Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Please feel free to contact our international department (skytrekch@gmail.com) if you have any questions. Thank you very much for your interest in our store.